FAQ
DELIVERY
Currently we ship to the following countries:
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EU countries (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden),
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Other European countries (Andorra, Liechtenstein, Norway, San Marino, Switzerland),
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North America (Canada, USA).
The delivery price depends on several factors, such as product size, delivery location and total order value.
The shipping is initiated once we receive the payment. We ship orders with UPS, DHL and InPost two days per week: every Monday and Thursday. After shipment, usually it takes between 2 to 5 business days for your order to arrive to you, depending on your location.
Please pay attention that in case you order shipping to a country that is not a member state of the EU, customs duties and taxes may be applied. They are imposed by the governments of these countries, and it is the liability of the customer to pay these duties and taxes.
RETURNS
You can return your order within 14 days after receiving it. To initiate a return, please contact us at rakhim@rakhimatelier.com, and we’ll guide you on the following steps. If you send your order back without requesting a return first, we can’t accept it as a return.
The product should be sent back unused, clean and unharmed, with all labels in place and the receipt of your purchase, in original package. Once we receive it back, we check the order, and if the aforementioned conditions are not met, we reserve the right not to refund you. If conditions are met, you’ll be refunded to your original payment method. We will inform you if your return claim is accepted or not by e-mail. Usually it takes up to 14 days to process the refund after receiving the order back.
Please pay attention that the return delivery is paid by the customer. Also, if the product is sent back from a country, that is not the member state of the EU and thus customs duties and/or taxes are imposed on it upon arrival back to us, these duties and taxes are deducted from the sum to be refunded.
CANCELLING ORDER
You can cancel your order if it hasn’t been shipped yet. To do this, please write us at rakhim@rakhimatelier.com.
PAYMENT METHODS
We accept payments by the following methods:
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Credit/debit cards
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Paypal
Feel free to learn more about shopping at RAKHIM in our Terms and Conditions and